1. WHAT IS THE WARRANTY ON MY PRODUCT?
Your warranty starts from the date of purchase on your receipt. If you received your product as a gift or you have lost your receipt, it will start from your serial number (a 4 digit number engraved onto the prongs of your plug or charger, or the back of your unit/base) which is the date of manufacture.
Warranties vary from product to product. Most personal care appliances carry a limited 1-year warranty (in the U.S. and Canada) for parts and labor. Others may carry a 2, 4, or 5-year warranty.
The instruction booklet that came with your appliance lists the warranty that applies to your unit.
2. MY PERSONAL CARE APPLIANCE IS NO LONGER WORKING – WHAT DO I DO?
Start by verifying if your unit is still under warranty. Then;
A) Check your booklet/box or online booklet to determine the length of your product warranty.
b) Confirm that you have a receipt with the purchase date. If the purchase date on your receipt is within the warranty time-frame then your product is under warranty.
C) If you do not have a receipt, the serial number on your product will determine whether or not your product is under warranty.
3. HOW DO I FIND THE SERIAL NUMBER ON MY PRODUCT?
On the back or underside of your product, you will see a 4 digit number. The 4 digits represent month and then year for the date that your product was produced.
If neither your receipt nor serial number are within warranty you may have to consider purchasing a new unit at this time.
You can purchase a new product online or through our customer service team at 1-855-926-6247.
4. HOW DO I RETURN/REPLACE A PRODUCT?
If you live in the Toronto area: Conair Canada has a customer service centre in Woodbridge ON where you can bring in your unit and receipt for your claim to be processed over the counter. The address is 100 Conair Parkway, Woodbridge ON L4H 0L2. The hours are Monday-Thursday 9-6pm and Friday's 9-5pm. (if your serial number is under warranty and you do not have a receipt that is fine).
If you live outside of the Toronto area: Please return the product with proof of purchase to our Head Office by mail or courier to be inspected. serviced or possibly replaced.
Please be advised that we do not cover the cost of shipping to us, as per our warranty policy the cost of shipping back to Conair is covered by you, the repair/replacement and shipment back to you is covered by the warranty.
Please include a brief note explaining what is wrong with your unit.
CONAIR/CUISINART CONSUMER PRODUCTS
100 Conair Pkwy
Woodbridge ON L4H 0L2.
5. WHERE CAN I BUY ACCESSORIES OR REPLACEMENT PARTS?
Parts can be purchased on our website at www.conaircanada.ca or through our customer service phone line 1 855-926-6247
6. HOW DO I TRACK MY DELIVERY?
If you placed an online order please check your confirmation email in order to track your delivery.
If your order was placed via our customer service phone line, please email us or call for further assistance.
7. WHERE CAN I PURCHASE AN ADVERTISED CONAIR PRODUCT?
Online at www.conaircanada.ca or at one of our participating retailers.
8. HOW DO I USE MY NEW PRODUCT?
You can access your product’s instruction booklet by entering the model number or product description into the space provided below.
9. WHAT IS THE CORRECT REPLACEMENT BATTERY FOR MY SCALE/WHERE CAN IT BE PURCHASED?
The battery number is CR2032 – it is a small lithium battery, which can be purchased at most stores with an electronics department like Best Buy, Wal-Mart, Canadian Tire and Amazon.
10. HAIR DRYER
How to remove the removable filter on my hair dryer.
Ensure the unit is unplugged from the outlet, turn the filter cover counter clockwise to remove it.
Can power be adjusted on the clipper?.
This only pertains to magnetic motor type clippers. Clipper performance can vary depending on the power source. Although the clipper is adjusted for peak performance before it leaves the factory, low power at your location may make it necessary to adjust the setting with the power screw.
1. Turn the clipper on.
2. With a screwdriver or a dime, turn the screw clockwise until the arm strikes the coil, making a clacking noise.
3. Then turn the screw counterclockwise, just until the noise stops. This is the maximum power setting.
Oiling the Blades.
Oil the blades often to keep the upper blade moving smoothly against the lower blade. Lubrication will reduce friction and prolong your clipper's life.
Before or After Each Use.
Turn the unit on and hold it with the blades facing sideways or down (not up). Spread a thin layer (2 - 3 drops) of the light lubricating oil across the top blade and run the clipper for about 30 seconds. Keep the blades down to keep the oil from splattering. Switch the clipper to the OFF position and gently dab any excess oil from the unit with a cloth.
12. EVEN CUT TRIMMER
Charging the even cut.
Before using for the first time, the appliance should be fully charged continuously for 3 hours. Maximum battery capacity will only be reached after 3 charging and discharging cycles. Ensure the appliance is switched off.
The red charging indicator light on the power handle will illuminate when the appliance is correctly connected to the mains. When it is fully charged, indicator light will remain on.
How long does a maximum charge last?
A full charge will supply enough power for approximately 60 minutes of cordless use. A quick charge of 30 minutes will give 15 minutes use.
How do I know when the battery needs to be recharged?
When the unit is about to run out of energy, the charging indicator will flash to indicate that you have less than 15% battery capacity remaining, once flashing starts.
Warning: If the charging light suddenly starts to flash rapidly, the appliance is faulty. if this happens, please stop charging and remove the adapter from the outlet and contact us.
13. FABRIC STEAMER
Does the hand steamer work on suits and denim?
Yes, the hand steamer can be used with suits and denim.
How do I decalcify my steamer?
To descale the steamer. Just fill the water tank with 1/3 white vinegar and 2/3 distilled water.
Run the steamer until half the mixture has steamed.
Unplug and allow it to rest for 30 minutes.
Dump out remaining mixture.
Rinse and repeat... as many times as necessary until steam returns to normal (could be 2-3 times).
Run a cycle of fresh, cold water through the steamer before using it on your fabrics.
How often should I decalcify my steamer?
We recommend using distilled water for the best results. If you must use tap water, how often you need to decalcify will depend on the hardness of your tap water and how often you use the steamer. It's best to routinely decalcify from time to time or when steam flow begins to slow down.
14. WEIGHT SCALE
Why is the reading on my scale way off?
Ensure that your scale is on an even, hard, flat surface to get the most accurate results. Step onto the scale and stand still. Shifting your weight on the scale may lead to inaccurate measurement results.
Body weight fluctuates during the day, and from day to day, depending on a variety of factors.
Salt and carbohydrate intake can affect the body's water retention.
A large meal adds weight and can cause water retention.
Dehydration from exercise, illness, or low fluid intake can result in weight loss.
Muscle is also a factor. Heavy-duty resistance training can build muscle, which can affect weight.
The menstrual cycle can cause temporary weight gains and losses.
How to reset my Conair WW weight scale?
1. Remove the battery from the back of your scale.
2. Put the scale down on an even hard surface (preferably bathroom tile) without the battery.
3. Stand on the top of the scale for 10 to 15 seconds.
4. Turn the scale over and replace the battery, ensure the scale does not turn on.
5. By using one foot, tap on the scale to turn on the display.
6. Remove your foot and allow the scale to turn itself off.
7. Step on the scale after it has turned off to get an accurate weight reading.
How to change the information on my Conair WW weight scale?
1. Tap the scale.
2. Wait for "0.0" display.
3. Press Set.
4. Use the up arrow then stop on the user you desire.
5. Press Set.
6. Using the up/down keys enter Height.
7. Press Set.
8. Using the up/down keys enter Age.
9. Press Set.
10. Pick the little man or woman.
11. Press SET - the scales will redisplay your profile settings for verification.
12. Wait Until the Display Goes Blank.
13. Tap the Scale.
14. Press USER, select desired profile, P-01 is the default.
15. Wait for "0.0" display.
16. Step onto the scales and wait for all measurements to display.